Privacy Policy

Who We Are

OLYX International is a global outsourcing and operational support company providing virtual assistance and back-office support services to mortgage brokers across Australia. We operate offices in Australia and Nepal and work with clients across mortgage broking.

Information We Collect

We may collect personal information that is reasonably necessary for our business activities and functions. The types of personal information we may collect include:

Personal Identification Information

• Full name
• Email address
• Phone number
• Company or business name
• Job title
• Postal or business address

Business & Service Information

• Information relating to your enquiry or service request
• Business operational requirements
• Information provided through forms, meetings, emails, or phone calls

Website & Technical Information

When you use our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Cookies and usage data

How We Collect Information

We may collect your personal information through:

• Website enquiry forms
• Contact forms
• Email correspondence
• Phone calls and meetings
• Social media interactions
• Newsletter subscriptions
• Cookies and analytics tools
• Client onboarding processes

We may also collect information from third-party providers where permitted by law.

How We Use Your Information

We may use your information to:

• Respond to enquiries and provide customer support
• Deliver our services
• Communicate with you regarding our business
• Improve our website and services
• Send updates, marketing, or promotional material
• Conduct internal reporting and analytics
• Meet legal, regulatory, and compliance obligations
• Protect our business from fraud, cyber threats, or misuse

We will only use personal information for purposes that are reasonably related to our business activities.

Marketing Communications

We may send you marketing communications about our services, updates, or business news. You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in our emails; or
• Contacting us directly.

Cookies & Website Analytics

Our website may use cookies and similar technologies to improve user experience and website functionality. Cookies help us:

• Understand website traffic and usage patterns
• Improve website performance
• Remember user preferences
• Deliver relevant content and advertising

You can manage or disable cookies through your browser settings; however, some website features may not function properly if cookies are disabled. We may also use third-party analytics tools such as Google Analytics to help us understand website usage.

Disclosure of Personal Information

We may disclose your personal information to:

• Employees and contractors
• Offshore support teams
• Technology and cloud service providers
• Professional advisers and legal representatives
• Marketing and IT providers
• Regulatory bodies where required by law
• Business partners and service providers assisting in our operations

Where information is shared with offshore teams or service providers, we take reasonable steps to ensure appropriate privacy and security measures are in place. We do not sell personal information to third parties.

Overseas Disclosure

As OLYX International operates internationally, your personal information may be stored, processed, or accessed outside Australia, including in Nepal and other jurisdictions where our service providers operate. We take reasonable steps to ensure overseas recipients handle personal information in accordance with applicable privacy laws and appropriate confidentiality obligations.

Data Security

We take reasonable steps to protect personal information from:

• Misuse
• Interference
• Loss
• Unauthorised access
• Modification
• Disclosure

Our security measures may include:

• Secure servers and systems
• Restricted staff access
• Password protection
• Data encryption
• Cybersecurity monitoring
• Confidentiality agreements

While we take reasonable steps to secure information, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services
• Meet legal and regulatory obligations
• Resolve disputes
• Enforce agreements

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites. We encourage users to review the privacy policies of those websites separately.

Children's Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. We encourage users to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

Australian Privacy Compliance

OLYX International aims to comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable. If you believe we have breached applicable privacy laws, you may contact us directly so we can attempt to resolve your concerns.